Customer Support Software Hosted in France

1 customer support tool hosted in France, compliant with Loi Informatique et Libertés.

GDPR & Customer Support

Customer support platforms accumulate detailed personal data with every interaction: customer names, email addresses, account details, complaint histories, and often sensitive information disclosed during support conversations. A single support ticket might contain health information, financial details, or personal grievances. Under GDPR, this data requires careful handling, defined retention periods, and the ability to fulfill erasure requests. When your helpdesk is operated by a US company like Zendesk or Intercom, every customer conversation and ticket history is processed under US jurisdiction. European support platforms ensure that these sensitive customer interactions remain under GDPR protection, with transparent data processing and EU-only storage.

Data Protection in France

Customer Support data hosted in France is protected under Loi Informatique et Libertés, which implements the EU General Data Protection Regulation (GDPR). This ensures your customer support data stays under European jurisdiction and cannot be compelled for disclosure under non-EU law.