Crisp

Crisp is a customer messaging platform founded in 2015 in Nantes, France. Built as an all-in-one solution for businesses that want to centralize their customer communications, Crisp combines live chat, a shared team inbox, a chatbot builder, a knowledge base, a built-in CRM, and even video calling into a single product. The platform is designed for startups and SMBs that need Intercom-level functionality without the complexity or cost of assembling multiple tools.

The platform stands out for its breadth of features at accessible price points. Crisp offers co-browsing for real-time customer assistance, campaign tools for proactive outreach, and a status page for transparent incident communication. The chatbot builder enables no-code automation of common support queries, while the shared inbox aggregates conversations from email, chat, Messenger, WhatsApp, and other channels into one interface. All features are tightly integrated, eliminating the need for third-party plugins or middleware.

As a French company, Crisp stores customer data in data centers located in France and the Netherlands, ensuring full GDPR compliance and EU data residency. For European businesses looking to replace US-based customer support platforms like Intercom or Zendesk, Crisp offers a compelling alternative that keeps all conversation data, customer profiles, and support analytics within European jurisdiction. The platform serves thousands of businesses across Europe and continues to expand its feature set as a bootstrapped, independent company.