Userlike

Userlike is a live chat and customer messaging platform founded in 2011 in Cologne, Germany. As one of the longest-established European players in the customer communication space, Userlike has evolved from a simple live chat widget into a unified messaging hub that connects businesses with customers across website chat, WhatsApp, Facebook Messenger, Telegram, and SMS. The platform is built specifically for European businesses that need professional customer engagement tools with strong data protection guarantees.

The platform offers intelligent routing that directs conversations to the right operator based on skills, language, or availability. Userlike's AI-powered chatbots can handle first-level support autonomously, handing off to human agents when needed. Video calling is built directly into the chat experience, allowing support agents to escalate text conversations to face-to-face calls without switching tools. The analytics dashboard provides insights into chat volume, response times, customer satisfaction, and operator performance, helping teams optimize their support workflows.

Userlike operates exclusively from data centers in Germany and holds ISO 27001 certification, making it one of the most security-conscious customer messaging platforms in Europe. All message data, customer profiles, and conversation histories are stored on German infrastructure under strict GDPR compliance. For businesses in regulated industries such as finance, healthcare, or legal services, Userlike provides the combination of professional messaging features and certified data protection that US-based alternatives like Intercom and Zendesk cannot match from a jurisdictional standpoint.