GDPR-Compliant Communication Platform

Communication platforms process some of the most personal data in your application stack: customer phone numbers, SMS message content, voice call recordings, and two-factor authentication codes. Every time your application sends a verification SMS, a delivery notification, or makes an automated phone call, your CPaaS provider processes the recipient's personal data. With US-based providers like Twilio, this data is processed under US jurisdiction. European CPaaS providers route communications through EU infrastructure, ensuring that your customers' phone numbers, message content, and call metadata stay within European jurisdiction. This is especially critical for two-factor authentication flows, where the provider processes both the user's phone number and a security-sensitive verification code. For businesses operating in regulated industries like healthcare or finance, choosing an EU-based communication platform is essential for maintaining end-to-end GDPR compliance in customer-facing communication flows.